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Returns

How to Return:

  • Please contact our customer service at info@15thaveboutique.com
  • All returns must meet our return guidelines listed below.
  • Please ship your return item(s) back. We must receive your return within 15 days of receiving them.
  • Include the shipping slip inside the package.
  • After we receive, inspect, and approve your item, we will issue a refund in the form of store credit.
  • Please send your return to:
15th Avenue Boutique
114 Portrush Lane
Stephens City, VA 22655

Return Guidelines:

  • All returns are refunded back in the form of store credit.
  • We must receive your return within 15 days of receiving them to be eligible for store credit.
  • Returns must be in original condition with tags attached, scent-free, unworn, unwashed, no stains, no signs of smoke, no pet hair, or any other signs of being used.
  • NON-RETURNABLE ITEMS: Final Sale, flash sale, hats, jewelry, intimates. 
  • Returns or exchanges after 15 days will not be accepted.

Our high quality and sometimes delicate fabrics require special care, please follow care instructions on each garment.

If your return does not meet these guidelines it will be sent back to you at your expense. After 30 days any non-returnable items will be donated. 

Damages:

  • All damages must be reported to us within 3 days of receiving the item.
  • Contact info@15thaveboutique.com
  • We cannot accept the item if it has been with you for longer, has tags removed, been worn, or washed.

Exchanges:

Due to our limited quantities per unique style, we can't guarantee an exchange will be possible. 

  • Exchanges are only for the same item in a different size.
  • Exchanges must be made within 15 days of receiving the item.
  • Please contact our customer service at info@15thaveboutique.com
  • The item(s) you return must meet all of the return guidelines.
  • Ship your item back. Once we receive the item, we will ship out your new item.
  • If we are sold out of the desired size, we will issue you store credit for the amount of the item(s).

 

If you have any questions shoot us an email at info@15thaveboutique.com and we will be more than happy to help assist you!